Frequently Asked Questions
Answers to the most common questions about our services, directory, and support.
About YuanBridge
What is YuanBridge?
YuanBridge connects people and businesses between China 🇨🇳 and the UK 🇬🇧 through guides, travel support, business directory listings, custom services, and cross-border solutions.
Who can use YuanBridge’s services?
Travelers, students, business owners, entrepreneurs, families relocating, and anyone needing China ↔ UK support.
Services & Products
What are Premium Guides?
In-depth step-by-step guides covering study, travel, relocation, business setup, logistics, and more.
What are Guide Bundles?
Bundles combine several guides at discounted prices for broader support.
What is the Business Directory?
A verified network of service providers across travel, logistics, sourcing, immigration, relocation, and commerce.
What are Custom Services?
Personalized support such as relocation assistance, sourcing help, translation, travel logistics and more.
What are Travel Essentials?
Guidance & support for SIM cards, banking, airport transfers, plus vital tools for arrival & settling in.
Payments & Access
How do I purchase guides or services?
Select your item and complete secure checkout online.
How are digital guides delivered?
Digital guides are delivered via download link or secure email.
What payment methods are accepted?
Most major debit & credit cards. Additional payment options vary by region.
Support & Policies
Do you offer refunds?
Refunds depend on product type. Digital downloads are typically non-refundable after access. See Terms & Conditions.
How is my data used?
Your information is protected and never sold. See our Privacy Policy.
Do you use cookies?
Yes — cookies support performance, personalization & analytics.
Travel & Relocation
Can you help with bank accounts or SIM cards?
Yes — included in Travel Essentials and relocation support services.
Do you support full relocation from China to the UK?
Yes — we can guide planning, paperwork, logistics, arrival, and settlement.
Still need help? Contact our support team.